Last Update: November 1, 2020
We are delighted that you have come to our web site, operated by Jugaad Ventures Inc. in Vancouver, British Columbia, Canada.
Simbi™ is our online software application learning platform (“Simbi™” and the “Application”) designed for use with educational institutions and their learners. Simbi™ is part of a curriculum program which we believe helps improve learning outcomes in literacy through a reading app we developed.
Protecting your privacy and the privacy of all our users is fundamental to our mission and business.
The following summarizes our commitments to you:
We never sell your personal information.
We don’t own the content you add to Simbi.
We securely store your personal information within Canada.
We use the latest security industry best practices to protect you.
We are transparent about our practices and will notify you if things change.
This includes personally identifiable information that we collect when you create an account (“Account Information”), and content added to the platform (“Content”).
What personal information do we collect?
Contact information. In order to open an Account, we ask for an email address (of a parent or guardian of a student who is under 13 years of age, or of a teacher or educator).
User name and password for account creation. If you create an Account, we may collect a user name and password. In order to help teachers, educators, parents, or guardians identify a particular student or learner user, we may also collect a student’s first name and grade level if provided in order to best customize their use of our Service.
Your content. We also collect Content that is added by users of the Service. This Content is generally made up of voice recordings, of learners, students, parents, guardians, teachers and educators.
Your self-identified accent type to accompany any content, such as voice recordings, that you add to the Service.
Correspondence you send to us. We may store correspondence with students, learners, parents, guardians, educators, or teachers related to our Service, and we may collect any personal information that you send to us via email or otherwise.
Log Data: When you use the Service, we receive log data such as your IP address, browser type, operating system, device information, and your mobile carrier. In addition, we may receive or collect additional information such as the referring web page, referring search terms, and pages visited.
We do not collect...
Student educational records;
Information that directly identifies a child (such as full name, e-mail address (unless provided for account notifications by an educator, teacher, parent, or guardian), phone number); or
Personal information of a child, unless we have obtained a parent or legal guardian's consent or otherwise comply with law.
Any user of the Service must be able to provide consent – with respect to use of the Service and how we collect, use and disclose personal information. We require that educators obtain parental consent before using Simbi with children who are under the age when they can legally grant consent on their own.
We do not knowingly collect any personal information from anyone under 13 years of age without parental consent. If you are aware that we are collecting information from a child without parental consent, please contact us immediately at email@example.com and we will delete the information.
For your convenience, here is a link to our Parent/Guardian Consent Form: https://www.simbi.io/consent/
How do we use your personal information?
We only use the personal information that we collect to provide our Service to you. For example, we use this information to:
Allow you to access and use our Service by verifying your identity and storing your Content.
Create and share narrated books using voice recordings.
Provide students, learners, educators, teachers, schools, parents, guardians, and family members with customer support.
Notify you about activity on and updates to your account or your child’s account (if you’ve indicated in your account settings that you’d like notifications).
Research, understand, and analyze trends of users to improve and develop new features for our products.
Invite your contacts, friends, family, and acquaintances to read with you via social sharing and internal sharing services.
Allow you to be add users, and be added, to groups for use at home, at school, and elsewhere.
Provide authorized teachers, schools, parents and family members with progress regarding their students’, or child’s, or children's account.
Promote new products and services to teachers, parents and schools.
Investigate, prevent, and detect activities on our service that we believe may violate the law or applicable regulations. We may, at the request of a school, investigate accounts to determine whether they comply with school policies.
If you are using the Service as a teacher, parent, or educator, we may use your IP address to determine your approximate location for the purposes of sending you customized marketing and other information about our products.
Provide information to your school, school district, or educational organization regarding your usage of our Service. If you are a minor using our Service, information regarding your usage may be made available to teachers, educators, or parents that have access to your account.
Cookies are small text files that we transfer to your web browser that allow us to identify your web browser and store information about your account. We use these cookies to keep you logged in to the Service, customize your experience, understand how you use the Service, and promote the Service to relevant teachers and schools.
You can choose to remove or disable cookies via your browser settings. Please be aware that the Service may not work as intended or at all if you disable or decline cookies.
Do we allow advertising or share personal information for advertising?
No. We do not display ads, allow third-party ads, share information for the purpose of displaying ads, or allow information collection by third-party advertisers or data brokers.
In what circumstances may we share personal information?
We do not sell or share the personal information you provide to us with third parties except in the limited circumstances detailed below, and as otherwise described in this policy:
We use a small number of third-party service providers in order to operate and improve the Service – for example a data centre operator that manages our servers or a notification service that helps us send you messages about your account. These services need access to your personally identifiable information in order to work (i.e. your email address is required to send you email), but are contractually prohibited from using that information for any other purpose other than to provide the Service.
We may disclose your information to a third party to comply with applicable laws or regulations, or a valid legal request - including to meet national security or law enforcement requirements. If we are going to disclose your personal information, we will do our best to provide you with notice in advance by email, unless we are prohibited from doing so by law.
Your personal information is securely stored within Canada:
All of our Service's production servers are located in Canada. Our web and database servers are physically located in Amazon Web Service's Montreal data centre and our static files such as audio and images physically located in Google Cloud Platform's Toronto data centre.
Do we work with third-party analytics services?
We are constantly improving, and we use aggregate data about how the Service is used - for example what buttons you click on or what pages you visit - to inform those decisions.
To help us analyze this data, we use a small number of third-party services (such as Google Analytics, Mix Panel, Segment, Facebook, Roll Bar, and Intercom).
In no circumstances is any personal information you have shared with us shared with these services. In addition, these services are contractually obligated only to use information about your usage of the Service to provide analytics services to us and are prohibited from sharing it or using it for other purposes.
If you do not wish to participate in Google Analytics, you may download the Google Analytics opt-out browser add-on.
Retention of your personal information:
We will only retain personal information for as long as necessary to achieve the purposes outlined in this Policy. Note that we may delete an account and all Content associated with the account if the account has not been accessed for more than 2 years.
How to view, correct, edit, or update your personal information:
If you would like to access, correct, edit or update any of your personal information, you can do this by logging into your Account, or by contacting our Privacy Officer at firstname.lastname@example.org
How to delete your Simbi account:
If you would like to delete your Simbi account or any content submitted through the Service, please send an email to email@example.com.
Bound by the logic of our relation database, voice recordings are immediately made unavailable and their static files, such as voice recording sound files, are subsequently deleted within 24 hours when any remaining cached data is flushed by our servers upon a user's account deletion.
How do we keep your personal information safe?
We take protecting your security and privacy seriously and we've put a number of measures in place to protect your personal information, including the use of secure socket layer (SSL) technology to transmit your data.
In the event of a security breach, we will notify affected account holders within the amount of time required by law so that you can take steps to keep your personal information safe.
Our Contact Information:
If you, or an individual or organization that you assist in accessing Simbi, have any questions or comments regarding our Privacy, please reach out to us at firstname.lastname@example.org. You can reach Simbi by mail at: 700 W 16th Avenue Vancouver, British Columbia V5Z 1S7, Canada.
Last Update: July 7, 2021
Collection of your Personal Information
In order to better provide you with products and services offered on our site, Simbi may collect personally identifiable information, such as your:
- First and Last Name
- Mailing Address
- E-mail Address
- Phone Number
- credentials and college degrees, certificates etc.
If you purchase Simbi Reading Coach's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Simbi Reading Coach's public message boards, this information may be collected and used by others.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you select to use certain products or services available on the Site. These may include: (a) registering for an account on our site; (b) sending us an email message; (c) submitting your credit card or other payment information when ordering and purchasing products and services on our site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
Simbi Reading Coach collects and uses your personal information to operate its website(s) and deliver the services you have requested.
Simbi Reading Coach may also use your personally identifiable information to inform you of other products or services available from Simbi.
Sharing Information with Third Parties
Simbi Reading Coach does not sell, rent or lease its customer lists to third parties.
Simbi Reading Coach may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Simbi Reading Coach and they are required to maintain the confidentiality of your information.
Simbi Reading Coach may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Simbi Reading Coach or the site; (b) protect and defend the rights or property of Simbi Reading Coach; and/or (c) act under exigent circumstances to protect the personal safety of users of Simbi Reading Coach, or the public.
Connecting your Google Account and Google Calendar
You may choose to sign up and login to Simbi using your Google Account. When signing up, we request access to the full name and email address registered to the account. You may also provide permission for Simbi to access your Google Calendar availability to automatically add in scheduled Simbi Reading Coach lessons to your calendar to help ensure that you arrive on time to the lesson.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Simbi Reading Coach. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Simbi Reading Coach website.
The Simbi Reading Coach website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Simbi Reading Coach pages, or register with Simbi Reading Coach site or services, a cookie helps Simbi Reading Coach to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Simbi Reading Coach website, the information you previously provided can be retrieved, so you can easily use the Simbi Reading Coach features that you customized.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Simbi Reading Coach services or websites you visit.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security of your Personal Information
Simbi Reading Coach secures your personal information from unauthorized access, use, or disclosure. Simbi Reading Coach uses the following methods for this purpose:
- SSL Protocol
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Children Under Thirteen
Simbi Reading Coach does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
From time to time, Simbi Reading Coach may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
If you would like to stop receiving marketing or promotional communications via email from Simbi Reading Coach, you may opt out of such communications by replying "STOP". Through email request, you can have your profile removed.
Changes to this Statement
Simbi Reading Coach welcomes your questions or comments regarding this Statement of Privacy. If you believe that Simbi Reading Coach has not adhered to this Statement, please contact Simbi at:
700 W 16th Ave
V5Z 1S7 Canada
+1 (778) 909-8084
Ready to engage readers, track progress,
and make an impact on global literacy?